Privacy Policy

Support Doc Solutions is a documentation writing service for supported accommodation providers, based in the United Kingdom. We are the data controller for the personal information you provide to us.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or by phone on 0121 5170104.

We collect personal information when you contact us through our website enquiry form or directly by email or phone. This may include:

• •Your name
• •Your email address
• •Your phone number
• •Your organisation name
• •Details of the services you require
• •Any other information you choose to share with us

We do not collect sensitive personal data about you or your service users unless you voluntarily provide it as part of a documentation request.

We use the information you provide to:

• •Respond to your enquiry and provide our documentation services
• •Communicate with you about your order or project
• •Send invoices and process payments
• •Comply with our legal obligations

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own marketing.

We process your personal data on the following lawful bases under UK GDPR:

• •Contract: to fulfil a contract with you or take steps at your request before entering into a contract
• •Legitimate interests: to respond to enquiries and manage our business operations
• •Legal obligation: where we are required to process data to comply with the law

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Enquiry and contact records are typically retained for up to 2 years. Financial records (invoices and payment information) are retained for 6 years in accordance with HMRC requirements.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses secure HTTPS connections. Access to personal data is restricted to authorised personnel only.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure.

Our website may use third-party services to operate and improve the site (such as hosting and analytics providers). These providers are contractually required to handle your data securely and only for the purposes we specify.

We do not transfer your personal data outside the UK or European Economic Area.

Under UK GDPR, you have the following rights regarding your personal data:

• •Right of access: you can request a copy of the personal data we hold about you
• •Right to rectification: you can ask us to correct inaccurate or incomplete data
• •Right to erasure: you can ask us to delete your data in certain circumstances
• •Right to restrict processing: you can ask us to limit how we use your data
• •Right to data portability: you can request your data in a structured, machine-readable format
• •Right to object: you can object to our processing of your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

Our website may use essential cookies to ensure the site functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: ico.org.uk ICO helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at [email protected].